Accessibility for Ontarians with Disabilities

Customer Service Standard

On January 1, 2010 the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act, 2005 came into force.  The standard requires public sector organizations to provide accessible customer service to persons with disabilities and ensures policies, practices and procedures are consistent with the core principles of independence, dignity, integration and equality of opportunity.

To comply with the Standard the Board has developed a Customer Service Standard Policy.  If you would like to provide feedback with respect to the Board’s customer service for persons with disabilities, please complete this Feedback Form and return it by mail to:  

Child and Family Services Review Board
Custody Review Board
2 Bloor Street West, 24th Floor
Toronto, On  M2W 3V5

or by fax to:                        416-327-0558

For more information regarding this policy or the Board’s accessible services, please contact the Board at 416-327-4673 or 1-888-728-8823 or 1-416-327-9247 (TTY).